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Here are some Frequently Asked Questions about powder coating. If you have a question not covered here feel free to contact us here. Q. Can you sand blast my parts? A. Yes! Our quotes include minor sand blasting to remove surface rust. For heavy rust, please mention in your quote if item is heavy with rust, as it will affect the pricing. Q. Can you chrome my parts? A. No. Q. Do you do any type of polishing? A. Yes. We do a small amount of aluminum polishing. We also cut polish paint for vehicles. Q. If the item I want to powder coat is dented or scratched will the powder coating remove the imperfections? A. No. If the item you want to powder coat has imperfections the imperfections will still be there after the process is complete. The only difference is that they will have a really nice finish! But seriously, if you want a perfect finish then the surface of the item must be perfect also. In general, a clean smooth surface will produce an excellent finish. If you require something to be touched up, let us know, and we can quote you on the repair as well as the powder coating. Q. Do you do body work on cars, trucks, etc.? A. Yes. Smokey is a licensed Autobody Repair and Paint Technician. Q. I have an engine that I need to powder coat and assemble. Do you do that? A. No. We can powder coat the items but we do not assemble single orders. Q. I have many parts I want powder coated and assembled. Do you do that? A. Maybe. Please contact us here for special requests. Q. I live far away and can't drop my item off. Can I ship it to you? A. Yes! Most of our customers ship their parts to us. After you receive your FREE quote send your parts to the address listed on the Contact Us page. Q. Can you tell me how much it will be to ship a ...? A. No, but we have an easy way to find out. Since we don't know your address and the exact size and weight of your parts we can't quote you a price. You can calculate shipping your item with Greyhound by clicking here. You can also use Fed Ex or Canada Post. Any carrier will do but we suggest you use a service that uses tracking numbers. Please remember that you are responsible for shipping your package to and from Prism Powder Coating, so ask the shipper for a return label. Q. I can't drop my item off and it's too big to ship. Can you pick it up? A. No. But there are carriers that run to many different towns. Check with your local carrier, or let us know, and we can get you a number of one that might work.
Q. What methods of payment do you accept? A. We
believe that customers who pay by cash should not have to pay extra because we offer payment by credit card. To keep costs
down for both of us we accept cash or a cashiers check. We also accept personal checks but we will hold your order until the
check clears. Q. What will it cost? A. Prism Powder Coating is a custom shop. This means that each order is different from the last. We have had orders to powder coat car and motorcycle parts, outdoor artwork, bicycles, and antique electric fans to name a few. As you can see, a price list really won't cover all that can be powder coated. So, in place of a price list, we offer our PowderQuote system. Just fill out a few questions on this site and we will send you an e-mail with a quote for your item. Best of all the quote is FREE! So give it a try by clicking here! Q. Do you have a minimum order size? A. No. If you have several small parts and you are thinking of having them done one at a time your costs could be more in the long run. We can make you a better deal if you were to have them done all at the same time. Fill out our Free Quote, we will return a free estimate to you. Q. Can I at least get a general idea of the cost before sending you a quote? A. You can take a look at our sample price list but a quote is FREE, specific to the item(s) you want powder coated and we promise we will not hassle you with a ton of e-mails in the future. Sending a quote is easy, fast and FREE. Give it a try by clicking here! Q. What is Prism Powder Coating? A. Prism Powder Coating is a custom powder coating shop located in the Prince George, British Columbia. We specialize in custom orders of ferrous and nonferrous metals such as service bodies, decks, car and truck frames, lawn furniture, automobile parts, and various other metal items. If you only have one small part or several larger items we can help! Q. Why should I send in a quote? A. The main reason is to give you an exact price for the exact work you want done. Most of the time your quote will be the actual price paid. The only time a quote changes is when the item sent is not what was described in the quote. If you say your car parts don't need sand blasting then send us rusty parts the quote will change. That's not what normally happens but it is a good example of why a quote will change. A quote will also point out prices for various colors. A gloss black color is much cheaper than a silver/black custom mix. We will do a custom mix but your wallet might object to the price. In general a quote will set the expectations for both parties so there are no surprises along the way. Q. I sent you a quote but have not received a response in the last two business day. Why? A. E-mail systems fail frequently so if we do not contact you then we did not get your quote or we sent you a quote that never made it to you. This happens because the address you provided may have been incorrect, your SPAM filter thought the quote was junk mail, your mailbox is full, a provider may be 'down', and so on. Please contact us again if you do not receive your quote after two business days. You can also call us at 250-649-0478. We will answer calls from 8:00am until 5:00pm Pacific Monday - Friday, and Saturday 9:00am till 1:00pm. Q. How can I contact you? A. Using our Contact Us form is the best way to contact us. We check for messages several times a day so if you have a question we should be able to get back to you in a few hours. A quote will still take the normal time to respond to since we have to check availability for the color you want and determine the cost for your particular item. Please click here for more contact information Q. What is Powder Coating? A. Powder coating is a process of electrostatically applying dry particles of pigment and resin onto a part. The part is then placed in a curing oven resulting in a continuous coating that is durable, high quality, and has no porosity. If you still want to know more check out www.pcfpowder.com, they have a very nice article that describes the entire process. Q. What is the benefit of powder coating? A. Powder coating
is a durable scratch and chemical resistant finish. Unlike the common liquid coatings, there are no solvents to evaporate
in the powder coating process. A finished powder coated product will not have the microscopic holes in the paint that liquid
coatings have. Since there are no holes, a powder coated product has excellent corrosion protection which makes it ideal for
items left out in the elements such as lawn furniture. Q. What about my privacy? A. We respect your privacy so we do not allow anyone outside of our company to view the information we collect for your quote. We only use your information to contact you in response to your quotes or questions or measure our business. We may post a picture of work we have done which could be your property but we will not identify you. If you send us comments we may post them and your first name. If you do not want your comments or pictures posted please e-mail us and we will remove them if they have been posted. If you have any questions about our privacy policy please contact us. We hate SPAM and junk mail as much as you do and do not wish to add to the problem.
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